Shipping Policy

ChicVogue Manchester™ ships products directly from our suppliers to you, allowing us to offer the most competitive prices by reducing storage, transportation, and packaging costs.

Delivery Information

Free Shipping

We offer FREE SHIPPING with tracking on all orders within the UK. We partner with reliable courier services to ensure safe delivery of your items.

Delivery Times

  • Standard delivery time: 7-14 days
  • Please note that during peak seasons, delivery times may vary slightly

Track Your Order

  • You will receive a tracking code via email within a few days of placing your order
  • Tracking information becomes available 3-5 working days after receiving your code
  • Track your order easily through our Order Tracking page on our website

Import Duties and Taxes

While import costs are typically pre-paid, occasional customs charges may be payable upon delivery. ChicVogue Manchester is not responsible for these additional charges. If you encounter any issues, please contact our customer service team for assistance.

Returns and Exchanges

Return Policy

  • 14-day return window from the date of receipt
  • Items must be in original condition with all tags attached
  • Contact our customer service at support@chicvogue-manchester.co.uk
     before returning items
  • Customers are responsible for return shipping costs
  • Refunds will be processed within 7 working days of receiving returned items

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact our customer service immediately
  2. Provide photos or videos of the damage/defect
  3. We will arrange a free replacement once verified
  4. New tracking information will be provided for your replacement order

Order Issues

Delayed Orders

If your order exceeds the estimated delivery time:

  • Check your tracking information first
  • Note that tracking updates may sometimes be delayed
  • Contact our customer service if you need assistance

Customer Support

Have questions about your order?